My Work

Product embargo400+Screen flows across the platform Product & systemsDesigning a multi-role service platformAn embargo-safe account of the systems and delivery decisions behind a production B2B platform. Web design & FramerEvolving the website with the product storyThree generations of positioning, information architecture, visual storytelling, motion, and implementation. Motion, video & socialMaking complex product ideas moveProduct demonstrations, system explainers, brand motion, video editing, and social content.

Support self-serviceMaking support status visibleResearch across 21,000+ tickets and 25+ calls shaped clearer confirmation, status, and ETA journeys. Conversational UXClarifying the sales qualification flow36,000+ chat logs and 3,716 manual audits identified roughly 2,800 monthly hours of addressable load. Research & product designHelping quiet cohorts participateResearch with 1,500+ learners prioritized introductions and project discussions inside the learning flow.

Learning video & motion systemsDesigning repeatable stories across 600+ videosProgram-level design leadership, reusable visual systems, and selected public learning videos.